Initiating an Emergency Request

1. Press the cover briefly to open it.

1. Press the cover briefly to open it.

2. Press the SOS button until the LED in the button lights up.

  • The LED lights up: an Emergency Request was initiated.
    If the situation allows, wait in your vehicle until the voice connection has been established.
  • The LED flashes if the connection to the BMW Assist Response Center has been established. After the Emergency Request arrives at the BMW Assist Response Center, the BMW Assist Response Center contacts you and takes further steps to help you.
    Even if you are unable to respond, the BMW Assist Response Center can take further steps to help you under certain circumstances.
    For this purpose, data that are used to determine the necessary rescue measures, such as the current position of the vehicle if it can be established, are transmitted to the BMW Assist Response Center.
  • If the LED is flashing but the BMW Assist Response Center cannot be heard on the hands-free system, the hands-free system may be malfunctioning. However, the BMW Assist Response Center may still be able to hear you.

Initiating an Emergency Request automatically

Under certain conditions, an Emergency Request is automatically initiated immediately after a severe accident. Automatic Collision Notification is not affected by pressing the SOS button.

    See also:

    Pairing and connecting a device
    Pairing a device To avoid becoming distracted and posing an unnecessary hazard both to your own vehicle's occupants and to other road users, only pair the device while the vehicle is stationar ...

    Service history
    Perform maintenance work at the service center and have them recorded in the vehicle data. The entries are like a service booklet of the documentation of regular maintenance. The entered mainte ...

    Software update
    The vehicle supports various external devices, depending on the software it is currently using. A software update can enable the vehicle to support new mobile phones or new external devices, for e ...